FREQUENTLY ASKED QUESTIONS
We know that when it comes to international shopping and shipping, you may have a lot of questions. To make things easier, we’ve gathered some of the most common queries our clients ask — covering everything from how our service works to delivery times and authenticity. If you don’t find the answer you’re looking for, feel free to reach out to us directly by email or WhatsApp, and we’ll be happy to assist.
1) How does the service work?
You simply send us the details of the product you want to purchase. We then source it from trusted UK retailers or suppliers, handle payment on your behalf, and arrange worldwide shipping through professional logistics partners.
2) What types of products can I order?
You can order a wide range of products, from luxury fashion and accessories to electronics, lifestyle goods, and even bulk business supplies. As long as it can be sourced in the UK and shipped legally, we can help.
3) Do you only serve individual shoppers or also businesses?
We work with both. Individuals often use our service for luxury and hard-to-find items, while businesses rely on us for sourcing bulk products, managing payments, and handling international consignments.
4) How do I request a quote?
You can fill out our online “Request a Quote” form, email us, or reach us via WhatsApp with product details. We’ll respond with a tailored quotation including product cost, shipping fees, and commission.
5) What payment methods do you accept?
We accept secure bank transfers and other widely used international payment methods. Details will be provided when your order is confirmed.
6) How much commission do you charge?
Our commission is transparent and based on order volume. You’ll know the exact cost upfront before confirming your order, with no hidden fees or surprise charges.
7) Do you ship worldwide?
Yes. We partner with established international cargo and courier companies to deliver safely to destinations worldwide.
8) How long does delivery usually take?
Delivery time depends on the type of product, retailer, and shipping method. On average, orders arrive within 7–14 working days after purchase, though bulk consignments may take slightly longer.
9) Are my purchases authentic and guaranteed?
Absolutely. We only purchase directly from official UK retailers, distributors, and suppliers, ensuring every product is 100% genuine and sourced responsibly.
10) Can I track my order once it has been shipped?
Yes. Once your consignment is dispatched, we provide you with tracking details from the cargo or courier partner so you can monitor your shipment until it reaches you.
